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Refund & Return Policy

At Nanodropper, we want you to feel confident in your purchase. We work hard to provide accurate information and stand behind the quality of our products. If something isn't right, we're here to help.

If you purchased your product directly from nanodropper.com, please review the policy below. For purchases made through another retailer or distributor, please contact that seller directly.

If you have any questions, reach out to:

When you contact us, you'll always reach a real member of our U.S.-based tea. No AI, no chatbots, and no outsourced call centers. Just real people who genuinely care about helping you.

Before You Order

Please carefully review compatibility information to ensure your bottle is compatible with the product you are purchasing. If you're unsure, our team is happy to help before you place an order.

Returns, Refunds and Replacements

Compatibility Promise

If your medication bottle is listed as compatible but your device does not fit as expected, please email support@nanodropper.com within 14 days of delivery with the following information

  • Your order number, and
  • A photo of your medication bottle and device.

Our team will review your request. If a compatibility issue is verified, we will authorize a refund or replacement. In some cases, we may ask you to return the product for inspection.

Please note that shipping charges are non-refundable.

Damaged Packaging

If your order arrives with damaged packaging or an opened, punctured, or compromised sterile pouch:

  • Do not use the product.
  • Take a photo of the packaging and contact us as soon as possible.

We will work with you to provide a replacement or other appropriate resolution.

Damaged or Defective Product

If your product arrives damaged, appears defective, or breaks during normal use:

  • Stop using the product immediately.
  • Take photos of the issue and contact our support team.

We may request additional information or ask that the product be returned for evaluation before issuing a replacement or refund.

Promotional Items

Promotional items and certain branded merchandise may not be eligible for return. If a promotional item arrives damaged or defective, please contact us within 14 days of delivery and we'll be happy to help.

Expiration Policy for Clinics and Distributors

Nanodropper is committed to patient safety and product quality. Every Nanodropper Adaptor product is labeled with an expiration date established through manufacturer validation and testing performed in accordance with applicable FDA requirements for sterile Class I medical devices.

For that reason, we do not offer exchanges, credits, or replacements for products that expire due to remaining unused in inventory.

We encourage our clinic and distribution partners to:

  • Regularly monitor inventory and expiration dates;
  • Use first in, first out (FIFO) inventory practices;
  • Order quantities that match expected patient dispensing and in-clinic use; and
  • Properly dispose of expired products in accordance with applicable laws and regulations.

Our standard warranty continues to apply to eligible product defects or failures that occur before the labeled expiration date and while the product has been stored and used according to its Instructions for Use.

We understand that forecasting inventory can be challenging. If you'd like help estimating appropriate order quantities, our team is always happy to assist before you place an order.

For clinic inventory questions, please contact pro@nanodropper.com or call 507-405-5676 ext. 2.

Other Returns and Refunds

For all other return or refund requests, we can only accept returns of products that are unopened and in resalable condition.

To request a return:

  1. Contact our customer support team at support@nanodropper.com to obtain a return authorization.
  2. Provide your order number and the item(s) you wish to return.
  3. Wait for return instructions before shipping your product.

Unauthorized returns may be refused.

To be eligible for return, products must:

  • Have been purchased directly from nanodropper.com;
  • Be returned within 14 days of delivery;
  • Be in their original, unopened packaging with the all seals and tamper-evident packaging intact;
  • Be in clean, undamaged condition; and
  • Not be approaching expiration.

Customers are generally responsible for return shipping costs unless otherwise agreed by Nanodropper. Restocking fees may apply in certain situations.

Need Help?

We're committed to making sure you have a great experience with Nanodropper. When you contact us, you'll always reach a real member of our U.S.-based team. No AI, no chatbots, and no outsourced call centers. Just real people who genuinely care about helping you.

For questions about returns, refunds, compatibility, or product issues, please contact:

Patients: support@nanodropper.com
Eye care professionals and clinics: pro@nanodropper.com
Call: (507) 405-5676