(507) 405-5676 support@nanodropper.com

Return Policy

We want you to feel confident in purchasing our Products. We have created an extensive compatibility list and guide for you to review, ensuring that your medication bottle is compatible with Nanodropper Adaptor before you choose to purchase. We understand that the Nanodropper Adaptor may not work for everyone and want to ensure that you are happy with your purchase — so we ask that you review our compatibility information if you’re not sure about your bottle.

Please read our Returns and Refunds policy to determine if your Product is eligible for a Return or Refund. We cannot offer a return or refund for any Product not purchased directly from nanodropper.com. For any questions or concerns about your order, please email support@nanodropper.com if you are a patient and pro@nanodropper.com if you are an eyecare professional.

“Customer” means the person, firm or company who purchases the Products from Nanodropper. 

“Nanodropper” means Nanodropper, Inc. 

“Products” means any products or services sold by Nanodropper to Customer.

1. Returns

Prior to returning any Product, Customer must contact Nanodropper’s customer service at support@nanodropper.com for a return authorization. Any return without an authorization will be refused. Customer must provide Nanodropper with the order number, item name, and quantity of all Product(s) Customer is requesting to return. Nanodropper will not accept returns or issue credits for Products which are within one (1) year of expiration.

All Products must be returned by the Customer from which they were originally sold to and be accompanied by their original purchase order number. Third-party returns will be refused. Upon return to Nanodropper, Products must be in good, saleable condition, in their original, unopened packaging, with sterility seals fully intact; free from rips, tears, dents, dings, and creases, and showing no signs of being in contact with dust, dirt, debris and/or water, unless otherwise documented in written exchange (via mail or email) between Customer and Nanodropper.

Returned goods are subject to Nanodropper inspection and determination on condition of the returned Product. If Nanodropper determines a Product to not be in good, saleable condition, the return may be refused or additional restocking fees may be applied, per the discretion of Nanodropper.

Resalable merchandise must be returned within ninety (90) days of date of invoice. A restocking fee may apply to all Product returns, as determined by Nanodropper. Return freight charges are the responsibility of returning Customer, unless otherwise documented in written exchange (via mail or email) between Customer and Nanodropper.

2. Refunds

Prior to being issued a full or partial refund on any Product, Customer must contact Nanodroper’s customer service at support@nanodropper.com for a refund authorization. Any request for refund may be refused for any reason at Nanodropper’s discretion. Customer must provide Nanodropper with the order number, item name, and quantity of all Product(s) Customer is requesting a refund on, as well as any information, images, videos, or additional materials requested by Nanodropper.

A. Our 100% Fit Promise. If you purchase a Product and find that it does not fit your bottle as described in the Compatibility List and Guide, please take a picture of your medication bottle in the compatibility guide or on a plain background, and send it to support@nanodropper.com for consideration of a full or partial refund of your Product. Shipping & Handling fees are non-refundable. Nanodropper may request Products be returned for inspection prior to refund. Failure to return requested Products may result in a cancellation of the refund.

B. Damaged Packaging. If you purchase a Product and it arrives in damaged, bent, or open packaging, or find that the sterile pouch is open, punctured, or otherwise damaged, please take a picture of the packaging, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT USE ANY PRODUCTS THAT ARRIVE IN DAMAGED PACKAGING. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

C. Damaged or Unassembled Product on Arrival. If you purchase a Product and it arrives damaged, unassembled, or in otherwise poor condition, please take a picture of the Product, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT USE UNASSEMBLED OR DAMAGED PRODUCTS. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

D. Damaged or Broken Product During Normal Use. If you purchase a Product and it becomes broken or damaged during normal use, please take a picture of the Product, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT CONTINUE TO USE A BROKEN OR DAMAGED PRODUCT. Nanodropper retains the right to determine what constitutes “normal use” and refuse to refund or replace any Product for any reason. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

E. Promotional Products and Teespring Purchases. Returns are not accepted for promotional Products such as “key ring tag” or “logo accessory”. In the event of damaged or defective items, please email us at support@nanodropper.com within twenty (20) days of the order for a replacement. For all orders made through Teespring, please reference this page for the store policies.

3. Contact Us

For all other Return and Refund inquiries or questions, please contact us at support@nanodropper.com if you are a patient and pro@nanodropper.com if you are an eyecare professional.

 

Why do I need to attend the onboarding webinar?

 

In the onboarding webinar you’ll learn essential information about using Nanodropper safely and effectively. While the device is simple to use, proper technique is key to ensuring you receive its full benefits. You’ll also have the opportunity to ask our team any questions you may have. We look forward to helping you get started with confidence!

Why do I need to take the onboarding survey?

 

By completing this survey, you’ll provide important information about your current medications, such as cost, bottle usage, and side effects. This helps Nanodropper and MedOne evaluate the program’s success and ensure this benefit can continue to support patients like you in the future. Thank you for your valuable input!

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